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Dover’s Safe Shopping Guarantee

Since 1941 more than half a million customers have put their trust in Dover. Our safe shopping guarantee means that while you shop at DoverPublications.com, you will not have to worry about the security of your credit card.

We guarantee that every transaction you make at DoverPublications.com will be safe. You will pay nothing if unauthorized charges are made to your card as a result of shopping at DoverPublications.com. The details and conditions of this guarantee are set forth below.And credit card safety is only the beginning, because every product we sell is backed by Dover's Unconditional Satisfaction Guarantee.

Why Is DoverPublications.com So Safe?

Safety in Numbers: When you shop at DoverPublications.com, you'll be one of 500,000 customers who have bought products directly from us. What's more, DoverPublications.com is hosted by Yahoo! shopping, a secure shopping environment that has enabled millions of consumers to shop online without credit card fraud. Click here for more info on Yahoo!'s security policy.

Secure Technology: This site uses secure sockets layer (SSL) software, which is the industry standard and among the best software available today for secure online commerce transactions. When you place an order online, this software encrypts (scrambles) all of your personal information, including your credit card data. This reduces the risk that your information will be intercepted as it travels over the internet. When we receive your order, we unscramble it for the purpose of processing your order and then we destroy your credit card information so that it cannot be used without your authorization. (This is why we ask you to enter your credit card number every time you buy from us).

Guarantee Details:

Under the fair credit billing act, the bank that issued your credit card cannot hold you liable for more than $50 of fraudulent charges. If the bank that issued your credit card does hold you liable for any of this $50, DoverPublications.com will cover the entire liability for you, up to the full $50 Provided that:

  1. DoverPublications.com will cover this liability only if the unauthorized use of your credit card resulted, through no fault of your own, from purchases made at DoverPublications.com while using the secure server. Dover will not be responsible for any losses greater than $50;
  2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures; and
  3. in no event will Dover will be responsible for any losses greater than $50.

If you have any problems with the use of your credit card that you believe are the result of shopping at DoverPublications.com, please click here to report it immediately to our Customer Care center.